Privacy Policy

Who this notice covers

This Privacy Policy applies to CarRecoveryDubaiUAE.com and communications started through its displayed telephone, email, and WhatsApp contact routes. “We”, “us”, and “the operator” mean the operator of this website and the vehicle-recovery service represented by the trading name Car Recovery Dubai UAE. This wording does not claim a separate legal entity, physical branch, or office that has not been verified.

Information you may provide

When you request help or a quotation, you may choose to provide:

• Your name, telephone number, email address, or preferred contact method.
• Vehicle details such as make, model, condition, registration details when genuinely needed, wheel or steering condition, and photographs you choose to share.
• Pickup location, live location, destination, access restrictions, timing, and receiving-contact details.
• Information about an accident, breakdown, insurance instruction, auction release, storage request, or other recovery circumstance.
• The contents of messages, calls, quotations, instructions, complaints, and service-related communications.

Information generated when you use the website

Like most websites, the hosting platform and WordPress installation may create technical records needed to deliver and protect the site. These can include IP address, browser and device details, requested pages, dates and times, referral information, security events, and essential cookies.

Google Analytics and Google Tag Manager are not currently installed on this website. If measurement tools are introduced later, this notice and any consent controls should be updated before non-essential tracking is enabled.

How the information is used

Information is used only for purposes connected with operating the website and responding to genuine service requests, including:

• Responding to an enquiry and assessing suitable recovery, towing, roadside, storage, or transport arrangements.
• Preparing and discussing a quotation, route, access plan, timing, equipment, and handover.
• Coordinating the requested service with relevant personnel or service providers where necessary.
• Maintaining safety, preventing misuse or fraud, protecting the website, and resolving complaints or disputes.
• Keeping records where reasonably required by applicable law, accounting obligations, or legitimate service administration.

WhatsApp, Chaty, and external services

The site uses the Chaty interface to make WhatsApp contact easier. If you choose a WhatsApp link or send a WhatsApp message, WhatsApp and its associated providers process that communication under their own terms and privacy policies. Their systems may process information outside the UAE.

External links are not controlled by this website. Review the destination and its privacy information before sending personal data.

When information may be shared

Information may be shared only where reasonably needed to answer or perform the requested service, operate or secure the website, obtain professional advice, comply with a lawful request, or protect legal rights. It should not be sold as a customer list or used for unrelated advertising.

Where a driver, recovery operator, storage facility, receiving workshop, insurer contact, auction facility, or other service provider needs information to complete your request, only the details reasonably relevant to that task should be provided.

Retention and security

Information should be kept only for as long as reasonably needed for the enquiry, requested service, safety, dispute handling, accounting, or applicable legal obligations. The appropriate period depends on the type of record and why it is held; this policy does not invent a fixed period that may not fit every record.

Reasonable technical and organisational measures should be used to protect information. No website, telephone, email, or messaging service can promise absolute security, so avoid sending unnecessary sensitive information.

Your choices and rights

Subject to applicable UAE law and any lawful exceptions, you may ask what personal information is held about you, request correction, request deletion or restriction, object to certain processing, or withdraw consent where processing depends on consent. We may need enough information to verify the request and protect another person’s data.

The UAE’s federal personal-data framework includes Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data. Rights and obligations can depend on the circumstances and applicable legal exceptions.

Children’s information

The website is intended for vehicle owners, drivers, authorised representatives, and other adults arranging recovery-related services. It does not knowingly seek personal information from children.

Changes to this policy

This page may be updated when the website, contact tools, service process, or applicable requirements change. The effective date above should be revised when a material update is published.